JOB DESCRIPTION
Knight Protection is looking to hire Seasonal Variable Hours Gallery Attendants to work in collaboration with the Visitors Experience Team and Security Officers at The Broad Museum. The Gallery Attendants play a key role in facilitating a safe and positive experience for museum visitors. As a Gallery Attendant, your duties will range from helping to keep the visitors and artwork safe, to directing visitors to various locations within the museum.
RESPONSIBILITIES
· Greet and welcome visitors and groups
· Enforce museum policy and procedures to maintain the safety of visitors and artwork
· Create connections with visitors and Visitor Experience Team Members
· Support with way-finding including restrooms, exhibitions, etc.
· Initiate reporting procedures aimed at artwork protection and conservation
· Notify museum leadership in Visitor Experience and Security of any safety or security issues
EXPERIENCE AND QUALIFICATIONS
· Friendly and approachable demeanor
· Flexible with the ability to adjust to new information quickly
· Reliable with strong punctuality and attendance history
· Experience in hospitality, retail, attractions, or cultural organizations strongly preferred
· Ability to work with visitors of diverse backgrounds
· Ability to thrive in fast-paced environments and support crowd control
· Ability to work as part of a diverse team to implement a first-class visitor experience
· Effective and persuasive communications skills; ability to communicate clearly and present information to a wide audience
· Comfortable enforcing and reporting safety and security issues
· Ability to identify and facilitate resolutions for visitor issues in the moment, strong decision-making skills necessary
· Multilingual applicants strongly preferred
ADDITIONAL QUALIFICATIONS
· Approach work with integrity and honesty
· Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff and visitors
· Demonstrate and practice sensitivity to all elements of diversity in the museum with staff, visitors, and all programs and services the museum provides
SAFETY REQUIREMENTS
· Adhere to all safety measures and guidelines
· Ability to adhere to a health screen in compliance with health and safety guidelines as outlined by LA County Department of Public Health
· Must adhere to COVID-19 policies and procedures
WORK ENVIRONMENT
Work is performed both inside the museum and occasionally outdoors. A strong candidate will be comfortable working outside in Downtown Los Angeles, Bunker Hill. This role requires both remaining stationary as well as frequently moving about the museum galleries to assist visitors through the museum, protect the safety of the artwork, answer questions, and provide a range of information to guests.
PHYSICAL REQUIREMENTS
Must be able to remain stationary and stand for extended periods of time, as well as frequently move around public areas of the museum.
SCHEDULE
Seasonal Gallery Attendants must be available for a minimum of four shifts per week, including Saturday and Sunday, in conjunction with the current hours of operation (see below).
The museum’s days and hours of operation are subject to change, which will likewise affect work schedules. Potential scheduled hours are listed below:
- Monday | closed*
- Tuesday, Wednesday, and Friday | 10:45a.m. – 5:05 p.m.
- Thursdays | 10:45a.m. – 8:00 p.m.
- Saturday & Sunday | 9:45 a.m. – 6:05 p.m.
*There are monthly events that do require Gallery Attendants stay until after 10pm. These are announced as they arise. It is required that staff work these events.
Training is scheduled for MONDAY May 20th. You must be available for this training to be eligible for this position.
ADDITIONAL REQUIREMENTS
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check
Job Type: Variable Hour, Temporary/Seasonal
Salary: $18.50 per hour
Benefits:
- Sick Leave as required by Law
Schedule:
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Los Angeles, CA 90012: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Job Types: Temporary, Seasonal
Pay: $18.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Ability to Relocate:
- Los Angeles, CA 90012: Relocate before starting work (Required)
Work Location: In person