Job Description
Service Advisor Dealership Experience Required!
At Berkshire Hathaway Automotive we have a Service Advisor-Sales Excellence Academy where we teach the ins and outs of the Advisor Position. We have dedicated Support Staff and Management to lead you on the path of your Career. Worried about Taking on a New Career and compensation?!
Our Service Advisor's make a great Living... The job Pays up to $185K annually.
The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she has an unrestricted driver's license and a clean driving record and has a strong technical and customer service performance record with automotive experience a plus, but not a must! Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position at a car dealership service drive.
Requirements:
- Maintain Customer Service Index (CSI) rating as set by dealership service manager.
- Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer.
- Schedule appointments and generate estimates.
- Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications.
- Effectively communicate to the customer the timeline of repair and maintenance
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time.
- Document repair and maintenance changes on repair order in the approved manner.
- Resolve customer complaints and questions.
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.
Qualifications:
- Minimum high school diploma or GED equivalent required.
- Broad knowledge of new vehicle technologies
- Excellent customer service skills
- Ability to be analytical and multi-task.
- Ability to work with little supervision.
- Self-motivated enthusiastic presence in a team environment
- Strong written and communication skills
- Consistent and stable work history
- Valid driver’s license and clean driving record
- Professional appearance and work ethic
Benefits:
- Paid training
- Paid Vacation
- Insurance available 60 days after start day-medical, dental, and vision
- matching 401k (13% last year) and it starts immediately
- continuous growth opportunities and career paths available
Job Type: Full-time
Job Type: Full-time
Pay: $50,000.00 - $185,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
Work Location: In person