PRIMARY RESPONSIBILITIES:
Responsible for administering the day-to-day activities of the front office, including maintenance of the records of patients, scheduling of patients, assist with accounts receivable, and maintaining appearance and order of dental office.
SPECIFIC DUTIES:
Reception Management
- Open and close dental office according to office protocol.
- Check the daily schedule for accuracy.
- Answer and respond to telephone calls with professionalism.
- Check for faxes and online doctor referrals.
- Ensure that HIPAA Notice of Privacy Practices Notice is on display.
- Maintain a professional reception area; organize patient education materials, etc.
Patient Appointment Management
- Greet and welcome patients and visitors to the practice.
- Check in patients according to office protocol, verifying and updating patient information.
- Manage recall and inactive patients in system.
- Oversee patient relations & handle patient complaints, with Doctor or Office Manager's indirect supervision.
- Confirm appointments according to protocol.
- Schedule patients for efficient use of doctor and staff time.
- Collect payment from patients at the time of treatment.
Records Management
- Gather and accurately record insurance information from patients.
- See that records are stored securely and handled in compliance with HIPAA privacy and security regulations.
- Accurately file patient information
- Assist with tracking cases and referrals to and from other doctors.
- Assist with insurance submissions.
QUALIFICATIONS
- Self-motivated and willing to work as a strong team member helping in other areas around the office when needed.
- Willing and able to learn new concepts and adapt quickly.
- Understanding of HIPAA regulations and ability to maintain patient confidentiality.
- Very friendly and approachable, likes to interact with patients and work in a team environment.
- Pleasant phone communicator with top-notch customer service attitude.
- Ability to communicate effectively.
- Previous scheduling in a dental or medical office strongly preferred.
- Able to work M-TH with rotating Friday as needed.
- Ability to begin work at 7:30 am and stay until last patient has left which can be anywhere between 4-6pm.
- Highly organized and professional demeanor.
This description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
Please submit resume with cover letter and copies of any certifications or degrees held.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Experience:
- answering front desk phone: 3 years (Preferred)
- Dental office: 3 years (Preferred)
- receptionist: 3 years (Preferred)
Work Location: In person