General Summary: Full Time (4 1/2 days per week - Friday afternoons off!) Growing multi-specialty private physician practice looking for an individual with experience scheduling appointments by phone. Orthopaedic, Neurosurgical, Pain Management, Joint Replacement, Physiatry, and/or Chiropractic experience preferred.
Essential Job Responsibilities:
- Schedules appointments for patients by phone when they call in.
- Schedules appointments from outside of practice referrals.
- Triage hospital on-call phone calls.
- Triage by asking a series of pertinent questions to understand urgency of medical needs.
- Uses scheduling system to match physician/clinician availability with patient’s preferences and clinical needs in terms of date and time.
- Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
- Uses system tools to properly document communications with the patient and changes or updates made to the schedule.
- Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
- Ensures calls are transferred to the appropriate person.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- When assigned, maintains other communication tools (i.e. faxes, prescription refill voicemails, etc) and communicates information received effectively with the proper staff.
- Dissemination of fax documents, messaging, etc.
- Other duties as assigned.
Other Requirements: Professional communications and appearance.
Performance Requirements:
Skills:
1. Knowledge of medical terminology.
2. Knowledge of medical practice protocols related to scheduling.
3. Knowledge of authorization process.
4. Knowledge of medical insurance documentation.
5. Knowledge of confidentiality requirements related to patient information.
6. Knowledge of customer service principles and techniques.
7. Must be able to multi-task.
Equipment Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Schedule:
Work Location: In person