Calvert Internal Medicine Group seeks a full-time Call Center Receptionist to interact with patients by phone, schedule appointments, and take messages for providers.
· Answers incoming calls and schedules appointments in a professional and timely manner in accordance with established policies and procedures.
· Practices proper phone etiquette when speaking with patients, providers, co-workers, and other healthcare professionals.
· Takes messages for providers from patients & sends them to providers timely.
· Updates patient demographic information as needed.
· Reviews/responds to inbox messages daily.
· Monitors/responds to internal messages via email and the electronic medical records system in a timely manner.
· Attends and participates in organizational and departmental meetings as scheduled.
· Ensures confidentiality in accordance with established policies and procedures.
· Performs other duties as assigned.
Position requires HS diploma/equivalent, previous experience working in a medical office and/or call center preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person