Purpose of Position
SSI is seeking qualified candidates for a Specialist I, SaaS Operations position. Operators will assist in managing medical billing application jobs and processes to ensure they are running smoothly to maintain productivity and minimize disruptions.
Weekly Schedule:
Four 10-hour days (or nights) to include one weekend day or night
Duties and Responsibilities
- Monitor jobs controlled by an automated scheduling system, to include adding and removing jobs from the scheduler
- Manually submit batch processing jobs and monitor to completion
- Maintain operations by monitoring job error and system messages
- Troubleshoot problems and assist in resolution
- Respond to inquiries from internal associates regarding job, schedule or production-related items/problems
- Provide Tier 1 after-hours support for billing application and escalate to On-Call personnel as required
- Perform other defined tasks per documented instructions/processes
- Attends training/meetings as scheduled
- Acts as a positive role model in all aspects of professional performance
- Observes safety procedures and personnel policies
Marginal Functions
- Other duties as assigned.
Skills, Knowledge, and Abilities
- Information technology/data processing
- Strong organizational and multi-tasking skills
- Attention to detail
- Critical thinking, analysis, and problem-solving skills to effectively identify and help resolve issues
- Communication, teamwork, and collaboration skills
- Must have working knowledge with billing product suites.
- Must exhibit functional knowledge of Microsoft Office.
- Must possess effective analytical skills.
- Must be able to interact cordially and productively with co-workers in a team environment.
- Ability to handle multiple tasks effectively.
- Ability to work under pressure and to prioritize.
- Must be able to proficiently read and write in English.
- Must possess effective communications skills with ability to handle difficult situations.
- Must be able to make independent judgment decisions with minimal supervision.
Security Roles and Responsibilities
- Implement and act in accordance with the organization's information security policies;
- Protect assets from unauthorized access, disclosure, modification, destruction or interference;
- Execute particular security processes or activities;
- Ensure responsibility is assigned to the individual for actions taken; and
- Report security events or potential events or other security risks to the InfoSec department.
Experience and Education Requirements
- High school diploma or GED required. Associate Degree (or other 2-year degree or certification) in data processing technology or a related field required.
- Bachelor Degree in business or a technical field preferred.
- Experience in an information technology or healthcare operation and billing environment: 2 years (Preferred)
- Customer service: 1 year (Preferred)
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Shift:
Work setting:
Ability to Relocate:
- Mobile, AL 36609: Relocate before starting work (Required)
Work Location: Hybrid remote in Mobile, AL 36609