This role is a temporary, hybrid administrative and operational role that will operate out of our NRG Park office, servicing our client property and their tenants, including the Houston Texans and Houston Livestock Show & Rodeo. This position will run from approximately June 15, 2024 through April 1, 2025. There will be an option at the end of the tenure to continue in an increased capacity or potentially transfer to another branch:
Office ( 20+ hours per week):
- Work with Administrative management team to learn fundamentals of scheduling, payroll, quote building and invoicing processes
-Basic knowledge of HR processes including applicant tracking, interviewing and vetting, and hiring/onboarding systems
- Principles of employee engagement – assisting to manage our 1200+ employee roster in terms of mass communication and information distribution
- Participation in large scale staff retention project
Event Operations (approximately 71 event days, subject to change based on external factors):
- Security: Learn and help construct/deconstruct our hard and soft security perimeters each event
o This is to include learning the security equipment itself – calibration, maintenance, and repair when necessary
- Security: Participation in quality control oversight of perimeter and interior security staff and procedures
o Help to coordinate staff briefing and deployment, outfitting of supervisors with appropriate radio and weather gear for their staff
- General: Providing Event Managers and client Leadership solutions to identify and problem solve issues as they arise
o These could range from personnel and technical issues on the tactical level, to timeline and talent arrival/departure plans on the strategic level
- General: Participation in pre-event Security and Operations meetings
- Guest Services: Learn and help train staff on ticket taking, incident reporting software and hardware
- Guest Services: Participation in quality control oversight of Usher and Section Host/Barricade/Stage staff and their engagement with and management of crowd dynamics
Schedule Requirement:
- Must work every day designated as a major event on property
o Soft calendar to be distributed two-months ahead, firm calendar one-month ahead
- Must work at least 18 days of Rodeo
Training Provided:
- Security licensing
- Principles of Security Screening
- Training on operation and maintenance of CEIA and Evolv security hardware
- Principles of Security Staff Supervision and Management
- Crowd Management
- Possible/Schedule Dependent: FBI/HPD Active Shooter Training
- Possible: Houston Texans/HLSR Security Operations Table Top sessions
Physical Demands:
- Must be able to ascend/descend stairs multiple times per event
- Must be able to move and manipulate items weighing up to 100 pounds
o This maximum weight is push/pull for trolley loads. Common weight of items to carry is approximately 25 pounds
- Works in all weather conditions and frequently during early mornings and late nights during events
Qualifications:
- At least one year experience working in a special event/live production field
- High school diploma or equivalent
- Ability to work in a team-oriented environment
- Professional conduct and presentation of self and work product
- Demonstrated ability to multi-task and stay on target with multiple end goals
- Must be able to work early mornings, late nights, weekends, and all weather conditions
Preferred Qualifications:
- College degree obtained or near completion
- Previous experience in high volume, fast paced work setting
- Experience with data visualization and analytics
Technical Skills Desired:
- Experience/understanding of Microsoft Office products
o Specifically Excel, Word, Powerpoint
Love to have: Microsoft Access, Sharepoint experience, programming/coding experience
Job Type: Part-time
Pay: $15.00 - $25.00 per hour
Expected hours: No less than 20 per week
Experience level:
Schedule:
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Houston, TX 77054 (Required)
Work Location: Hybrid remote in Houston, TX 77054