About Us: We are an integrative and naturopathic care team dedicated to delivering exceptional patient care and medical services. As we continue to expand our reach, we are seeking a skilled and compassionate Virtual Medical Receptionist to join our team. This is an exciting opportunity to contribute to a dynamic and innovative healthcare organization from the comfort of your own home.
Job Description: As a Virtual Medical Receptionist, you will play a crucial role in providing a positive patient experience by efficiently managing patient inquiries, scheduling appointments, and assisting with administrative tasks. You will serve as the first point of contact for patients, demonstrating professionalism, empathy, and a deep commitment to patient satisfaction. You will also be expected to have good boundaries. Your responsibilities will include:
- Appointment Scheduling: Coordinate and manage patient appointments, ensuring optimal scheduling to meet both patient and healthcare provider preferences.
- Patient Communication: Communicate with patients via phone, email, text, chat and other virtual channels to address inquiries, provide information, and offer assistance.
- Medical Records Management: Accurately maintain and update patient records and documentation in compliance with healthcare regulations and internal protocols.
- Administrative Support: Assist with various administrative tasks such as verifying insurance information, processing paperwork, and managing billing inquiries.
- Virtual Front Desk: Create a welcoming and professional virtual environment that reflects the high standards of our organization.
Requirements:
- Experience: Previous experience as a medical receptionist, virtual assistant, or in a customer service role within the healthcare field is preferred.
- Communication Skills: Excellent English verbal and written communication skills, with a focus on empathy and active listening.
- Technical Proficiency: Comfortable using virtual communication tools, electronic health record (EHR) systems, and other software applications.
- Organizational Skills: Strong ability to multitask, prioritize, and maintain attention to detail in a fast-paced virtual environment.
- Professionalism: Demonstrated professionalism and a commitment to maintaining patient confidentiality and privacy.
- Availability: Flexible work hours, with the ability to adapt to varying shifts to accommodate patient needs.
- Education: High school diploma or equivalent; additional medical office administration training or certifications are a plus.
Benefits:
- Flexibility to work from home.
- Opportunity to contribute to the healthcare industry and make a positive impact on patient care.
- Collaborative and supportive team culture that values your contributions.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a suitable fit for the Virtual Medical Receptionist role. Please send your application to drsoni@wholendo.com.
Join our team and help us shape the future of healthcare by providing exceptional virtual medical reception services. We look forward to receiving your application!
Wholendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Types: Part-time, Contract
Pay: From $15.00 per hour
Expected hours: 28 per week
Healthcare setting:
- Private practice
- Telehealth
Schedule:
Experience:
- Customer service: 2 years (Required)
Language:
Work Location: Remote