*MUST BE LICENSED AS A SOCIAL WORKER or Professional Counselor IN OHIO*
*Training is required on - site in Columbus, OH*
Available Shifts:
- 8:00p-8:00a, Friday- Sunday
Benefits: (View bottom of description for more!)
- Shift premiums for evenings, nights, and weekends of $2 or $3 dollars per hour!
- Incredible clinical experience along with training classes offered for CEUs!
- Paid supervision towards Independent Licensing
- New Competitive Introductory Rates of Pay
- Monthly Student Loan Assistance
GENERAL DESCRIPTION:
Responsible for providing text/chat, crisis assessment and counseling, as it relates to mental health and /or alcohol and other drug crisis intervention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Triage via text/chat by determining the severity of the client's request; provides linkage to appropriate Netcare Access locations and/or other community services and hotlines.
- Helps callers to Netcare's crisis hotline, while expressing compassion, concern and expertise in helping them develop solutions.
- Makes appropriate internal/external emergency and crisis intervention referrals; dispatches crisis services (CCR, Probate Pre-screener, Older Adult, ROW ONE, Civilian Mobile Crisis team, other community resources) and or cab or 911 as appropriate.
- Maintains timely and complete documentation of services and activities, which meet the standards of Netcare and accrediting agencies.
- Documents in Vibrant National Suicide Prevention Lifeline text/chat platform as well as in Avatar and other databases.
- Operates and responds to live text/ chat requests.
- Responds to waiting phone calls, text and chat requests, within time parameters.
- Monitors Teams instant messaging system and uses it to communicate with supervisor and coworkers.
- Responds to all inquiries with compassion, and using soothing means of communication through text and chat, and uses clinical skill to de-escalate callers and ascertain risk by using appropriate screening tools and safety planning with clients.
- Participates in peer review as assigned.
- Demonstrates skill in engaging clients who may be reluctant to share in texts and chats.
- When assigned, problem-solves with callers to the Homeless Hotline, attempting diversion from shelter whenever possible, and entering and managing homeless shelter waitlists and overflow beds.
- Performs other duties as assigned.
We offer a comprehensive pay and benefits program including:
- 120 hours of PTO for first 2 years. Up to 160 after 2 years (rolling)
- 4 personal holidays and 7 administrative holidays per year
- Group Health, Dental, and Vision Insurance
- Company-provided Life Insurance, Short-term disability and Long-term disability
- Variety of work schedules to allow for a 3, 4, or 5 day workweek!
- Free Dental and Vision insurance premiums if participating in Health Insurance
- Retirement Plan, including an employer contribution
- Eligibility to apply for the Public Loan Forgiveness Program based on Netcare’s status as a qualified employer
- And more!
*Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. Netcare is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on satisfactory pre-employment drug screen, criminal background investigation, professional reference check, negative TB test results, COVID-19 vaccination, and influenza shot.
Job Type: Full-time
Pay: $23.00 - $36.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- 8 hour shift
Work setting:
Education:
Experience:
- Social work: 1 year (Required)
License/Certification:
- LSW, LPC, LISW, or LPCC (Required)
Location:
Work Location: Remote