LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives.
Member Service Executive
Focused on the member experience, the Member Service Executive will work collaboratively to ensure that members enroll in the various programs and are supported throughout the home health testing process. LetsGetChecked services include handling inbound phone and email inquiries regarding account set-up, status and general program information, conducting outbound calls to enroll members and follow up calls for test kit returns. Coordination with clinical staff is an essential element of our programs. Member Service Executives will contribute to operational initiatives and participate in training sessions in order to achieve operational service metrics and client program goals.
This will be an onsite position based in our office in Atlanta, Georgia.
Responsibilities Include but are not limited to:
- Respond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test results
- Make outbound calls to enroll members in programs
- Respond to email inquiries
- Complete system documentation to ensure that member records are complete and accurate
- Collaborate with the clinical team to ensure that all members receive the applicable clinical support as determined by the program guidelines and operations best practices
- Adhere to all client program requirements and guidelines as part of standard operating procedure, make recommendations for program improvements
- Test system enhancements and new features to ensure they meet Care Team requirements
- Make recommendations for improving standard operating procedures and best practices for the Care Team
- Contribute to a positive team environment through collaborative and supportive interactions with all
- Meet company objectives by helping out with other special projects or assignments
What we're looking for...
- Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry
- Bachelor's Degree or equivalent work experience
- High level of comfort with technology and working knowledge of Google tools
- Working knowledge of Amazon Connect platform a plus
- Experience using Salesforce
- Ability to work independently in a fast paced, high growth, virtual environment
- Excellent organizational, written and verbal communication skills
- Critical thinking and problem-solving skills
- Excellent collaboration skills and ability to work within a team
- Natural ability to demonstrate empathy and inherent desire to help others
The base salary range for this role is $35,000 - $40,000.
Benefits:
Alongside a base salary of $35,000 - $40,000 we offer a range of benefits including:
- Health insurance and an Employee Assistance Programme
- 401k
- Annual Compensation Reviews
- After 90 days you will be eligible to avail of Flexible PTO where you are not restricted to a specific number of PTO days/annual leave
- Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
- A referral bonus programme to reward you for helping us hire the best talent
- Internal Opportunities and Careers Clinics to help you progress your career within the company.
- Maternity, Paternity, Parental and Wedding leave.
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Why LetsGetChecked?*
Together we have a common goal to help people live longer, happier lives.
We want our employees to be healthy, travel often, and have the financial resources and support they need to live a fulfilling life, both inside and outside of work. We encourage our employees to build their careers at LetsGetChecked. We run regular career training clinics, interview assistance, and encourage employees to apply for internal opportunities. We support Learning & Development through our partner Udemy.
Diversity, Equity & Inclusion:
As we continue to grow, LetsGetChecked is fully committed to creating an inclusive environment where diverse backgrounds, perspectives and experiences are valued, where each and every one of our people feels that they belong and are empowered to do the best work of their career.
To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit https://www.letsgetchecked.com/careers/
Pay: $27,000.00 - $37,000.00 per year