Job Summary:
We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our patients and provide exceptional service throughout their time with us. Your responsibilities will include greeting guests, checking them in and out, and assisting with any inquiries or requests they may have. The ideal candidate will have previous experience in a dental office setting and possess strong communication and organizational skills.
Responsibilities:
- Greet and welcome patients and visitors at the front desk
- Register new patients and update existing patient information in the system
- Schedule and confirm appointments and manage the appointment calendar
- Answer phone calls, retrieve voicemails and respond to inquiries
-Retrieve emails, process referrals, and import x-rays existing within said emails
- Verify insurance coverage, calculate co-payments, send pre-treatment authorizations and assist with insurance claims processing
- Collect payments and provide receipts to patients
- Maintain cleanliness and organization of the front desk area
Skills:
- Proficiency in using Dentrix Ascend or similar Dental office software
- Knowledge of Dental office procedures, including dental records management and scheduling
- Excellent customer service skills with the ability to communicate effectively with patients and staff
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with front desk operations in a dental setting is required
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Job Type: Full-time
Pay: Up to $24.00 per hour
Job Type: Full-time
Pay: Up to $24.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Employee discount
- Free parking
- Paid sick time
- Paid time off
- Uniform allowance
Healthcare setting:
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Dental office: 1 year (Required)
Ability to Commute:
- Providence, RI 02906 (Required)
Work Location: In person