We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts and makes sure the end of day reports are run correctly. Ultimately, you will provide excellent customer service to guests and keep the front desk operations running smoothly.
Responsibilities for Night Auditor:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
- Respond to guest requests.
- Reconcile all accounts in a timely manner.
- Verify that all EOD work has been performed by other departments.
- Reconciles nightly finances and reports.
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed.
- Answer phones and place reservations
Qualifications for Night Auditor:
- Excellent communication and math skills
- Able to learn computer functions and other on-the-job skills.
- Good problem-solving skills
- Ability to multitask.
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills
Job Types: Full-time, Part-time
Salary: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Job Type: Part-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person