SCOPE OF ROLE:
Manage the parts division of the Service Department which includes providing fast & friendly technical support to customers, promote and take orders for replacement parts, trouble shoot with customers over the phone and email, and manage inventory on parts.
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KEY RESPONSIBILITIES:*
- Build positive relationships with customers and vendors
- Source parts with both existing and new suppliers
- Diagnose issues and implement proper solutions
- Order correct parts, as needed, at best possible cost and set pricing to achieve gross margin targets
- Ability to troubleshoot with customers over the phone
- Follow all safety guidelines, of OSHA, and Rocket
- Answer the phone for tech support and parts orders
- Develop working knowledge of Personal Computer, and Sage X3, Hubspot
- Manage Hubspot tickets for Parts
- Participate in department continuous improvement efforts
KNOWLEDGE, SKILLS AND ABILITIES (KSA’s):
- 5+ years experience in Customer Service and/or Parts
- Ability to trouble shoot & repair the equipment, both mechanical & electrical
- Good analytical, math, and mechanical aptitude
- Good writing, verbal, presentation, communication and consensus building skills.
- Ability to plan, prioritize and organize work effectively
- Analyze work under time constraints
- Analyze problems, apply knowledge, propose solutions, make logical decisions, carry out decisions and follow up with feedback where appropriate.
- Ability to use personal computer
- Willing to work flexible hours
Job Type: Full-time
Pay: $20.00 - $25.00 per hour