Our Brokerage Services Sales Team Lead will manage a team of individuals with the goal of supporting the end-to-end life cycle of developing relationships with new customers and curating freight services to meet the needs of the business. This role will lead a team that is multi-faceted, working closely with carrier partners to meet customer demands. The Sales Team Lead will coach, train, and develop individuals on the team, give direction to Operations personnel, and be responsible for helping the team meet established expectations.
- Leverage knowledge and experience to provide coaching and direction to salespeople and operations personnel to grow revenue and margins through high-end sales pursuits and operational execution.
- Train and manage salespeople to have high activity and efficient, organized, and effective sales pursuits.
- Interact and build relationships with team’s top leads and accounts to act as a point of escalation and also ensure we’re properly attacking our best opportunities.
- Assist in the training of salespeople and operations members in strategic negotiation to ensure profitable outcomes and sustainable partnerships.
- Provide qualified leads and support the team’s efforts to properly identify, qualify, and acquire new customers via phone, referrals, trade shows, and networking.
- Run weekly Hot Leads Meetings with each salesperson to collaborate on strategy, identify areas to improve sales pursuits, and provide next-step action items.
- Run monthly reviews with all members of team to discuss goals vs performance, provide action items and SMART goals, and ask for feedback on how you can better support them.
- Communicate clear expectations to salespeople and operations personnel – daily call expectations, email response times, etc. – address and document if/when expectations aren’t met.
- Act as a constant teacher/trainer daily. Identify people’s shortcomings in knowledge and practices and work with Head of Freight to turn these areas into strengths.
- Act as support point of contact for all personnel management functions (promotional, disciplinary, etc).
- Support Provide direction to Account Coordinator/s to ensure the prioritization of most urgent tasks we need them focused on (loads to cover, track and trace needed, etc).
- Perform other tasks as assigned to help grow the business.
- Bachelor’s Degree preferred.
- Demonstrated ability to coach and grow sales teams.
- Demonstrated ability in strategics sales.
- Experience of 3-5 years in a similar sales environment.
- Freight brokerage experience required.
- Strong ability to lead teams in customer service, communication, negotiation and closing skills.
- Demonstrated ability to excel within a collaborative sales environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and manipulate various objects. Occasionally the employee will be expected to move boxes, and manipulate objects in various directions. This position may require extended work hours and travel.
Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.