Customer Service Representative (Work-from-Home)
Our fast-growing, dynamic, technology-driven land surveying company is seeking a dedicated Customer Service Representative to handle data entry duties. While experience in land surveying or real estate is preferred, it is not mandatory as this is an entry-level position with comprehensive training provided.
Responsibilities:
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Customer Interaction:
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Answer incoming customer calls promptly and professionally.
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Make outgoing calls to address general questions, client concerns, and status updates.
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Manage the Customer Service Email Inbox, ensuring timely responses to all inquiries.
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Always maintain a courteous and professional demeanor with customers.
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Identify and assess customers’ needs to achieve satisfaction.
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Be adaptable and responsive to different types of customers.
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Data Entry and Accuracy:
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Enter information swiftly and accurately into our system.
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Collaborate with team members to complete daily tasks.
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Time Management:
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Thrive in a fast-paced environment.
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Manage time effectively to meet customer requirements.
Qualifications:
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Age and Education:
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Must be 18 years of age or older.
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High school diploma or GED required.
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Communication Skills:
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Excellent verbal and written communication skills.
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Proven customer support experience.
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Technical Proficiency:
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Experience working with Microsoft Office and various internet-based programs.
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Typing speed of 45 to 65 words per minute with accuracy.
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Attention to Detail:
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Verify data for accuracy and completeness.
Work Environment:
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Remote Work:
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Full-time work-from-home position.
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Self-motivated individuals preferred.
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Monday to Friday availability from 8:00 am to 5:00 pm.
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Occasional evening and weekend work may be required based on client needs.
Compensation:
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Starting Hourly Rate:
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$15.00 - $17.00 per hour based on experience.
Benefits:
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Health and Wellness:
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Choose from multiple health, dental, and vision plans.
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Employer contributions to HSA and other supplemental plans.
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Free employer-paid life insurance, with options for spouse, children, and family.
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Time Off:
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8 paid holidays.
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Personal paid time off (PTO).
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Vacation pay
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Financial Planning:
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Growth Opportunities:
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Professional and personal growth opportunities.
Application Process:
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Resume Required:
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Please submit your resume for consideration.
Join our team and contribute to our commitment to exceptional customer service! Apply today.