Position Overview
Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.
Training & shift
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Paid training: 1st shift training, 2-4 weeks (Monday-Friday)
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Set working shift after training: Varied - Based on availability at time of interview.
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This position is part-time, 5 days per week. Shifts are subject to change based on department needs.
Position Detail
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Strong hardware and software troubleshooting ability.
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Able to multi-task in a fast-paced high-pressure environment.
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Speaks positively about systems, products, services, company, community, and staff.
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Apply understanding and knowledge of information systems products and services to assist customers on technical matters.
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Apply high level customer service techniques for every request.
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Recognize research, isolate, and resolve information system problems.
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Recognize customer's problems that should be escalated to the next level for resolution following established protocols.
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Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.
Qualifications:
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Experience working in technical support and/or education in IT.
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Experience using and supporting: Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus.
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Experience troubleshooting wireless connections.
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Advance knowledge of Networking.
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Ability to utilize various databases consecutively with good typing skills.
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1-3 years of customer service experience, preferred
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