BDC/Customer Service will be responsible for handling all incoming phone calls and leads, as well as confirming service appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Job Responsibilities:
- Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
- Manage sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
- Maintain an ongoing customer database to capture repeat business
- Schedule appointments with interested buyers for test drives and delivery of vehicles
- Disclosing terms of sales with consumers and reviewing sales with dealership management
Job Requirements:
The ideal candidate has Automotive, customer service and/or a general sales/service background of some sort, is a hard working professional with experience providing exceptional customer service and looking to make a career change, or a college graduate looking to pursue a career in Automotive.
- Previous customer service experience
- Previous call center a plus
- Automotive experience is a plus, NOT required
- Vinsolutions CRM experience a plus
- Requires strong communication skills in order to work most effectively with customers
- Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date
- Excellent follow through and follow up skills
- Bilingual a plus!
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends only
Supplemental pay types:
Application Question(s):
- You must pass a drug/physical.
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
Ability to Relocate:
- Westlake Village, CA 91362: Relocate before starting work (Required)
Work Location: In person