American Hakko Products, Inc., a leading Manufacturing Company of High-Quality Tools for the Electronics Industry, has an immediate opening for a highly motivated individual to join our Customer Service team.
JOB DESCRIPTION:
Working in an Customer Service role or office environment, with strong order entry skills, with high attention to detail and someone who has a positive attitude. The role will involve the ability to process a high volume of phone and email inquires daily, resolve customer inquiries via phone and e-mail, ensure customer satisfaction, strong attention to detail, and follow through on customer issues, with a passion for helping customers.
EXPERIENCE/SKILLS REQUIRED:
- Data entry: 1 year (required)
- Previous experience working in an office environment
- Strong phone contact handling skills and active listening
- High energy, self-motivated person with the ability to quickly learn detailed information.
- Good interpersonal skills, initiative and follow through to ensure customer satisfaction.
- Ability to navigate a computerized data system, document, and research customer concerns.
- Ability to excel in a high-pressure, fast-paced environment.
- Strong work ethic, detail-oriented.
- Proficient with MS Office and SalesForce.
- Ability to interact and work effectively with customers and co-workers, as well as work independently.
- Accuracy and multi-tasking are required. Must type a minimum of 35wpm.
- Excellent written and communication skills.
STRONGLY DESIRED:
- Data entry experience is a must
- Previous experience as a customer service representative in an office environment
- Experience in a technical user support environment and troubleshooting electronics preferred but not required
- Corporate phone sales
- Process electronic orders
HOURS/BENEFITS:
Job Type: Full-time
Hourly: $19.00 to $22.00 Contingent on Experience
- Monday - Friday, 7:30 am - 4:00 pm
- Medical and Dental Insurance after 60 days
- Vacation and Sick Pay
- 401k/Profit-Sharing Plan
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
Work Location: In person