What you will do:
The Customer Service Representative will be a key member of the Claims team and will be involved in supporting the organization by handling all calls into the company’s customer service telephone center.
How you will do it:
The Customer Service Representative needs to address the needs of the caller or direct the caller by responding and providing resolutions for all calls into the company's customer service line. You will convey company procedures concerning cancellations, transfers, business submission and claims to callers and provide cancellation refund percentages to callers based upon the information supplied by the caller. You will send appropriate replacement contracts and registration pages upon request.
What we look for:
- Ability to handle high stress situations and communicate effectively via telephone with selling accounts and contract purchasers.
- Ability to communicate in a calm and positive manner.
- Organizational skills.
- Minimum two years customer service experience
Who we are:
Old Republic Insured Automotive Services, Inc. (ORIAS) has been a leading provider of aftermarket products to dealerships throughout the United States for 40 years. ORIAS, which has a Better Business Bureau rating of A+, is a full service marketing and administrative company specializing in vehicle service contracts (VSC) and guaranteed asset protection (GAP). Our plans are fully insured by Old Republic Insurance Company, rated A+ (Superior) by A.M. Best Company. Our strength lies in our ability to deliver single-source solutions to our customers-from product marketing and administration, to processing, regulatory compliance and claims administration-making ORIAS a responsive, reliable, valuable partner for the long term. With a track record of performance that dates back to 1974, ORIAS offers the comprehensive protection programs and services that address the changing needs of our customers and today's consumer drivers. Through our flagship insurer, Old Republic Insurance Company, ORIAS delivers the security and financial strength our partners can depend on-with the competitive pricing and personal service they need to thrive. ORIAS and Old Republic Insurance Company are members of the Old Republic International Corporation group of companies, one of the nation's 50 largest publicly held insurance organizations.
We offer a competitive salary, and excellent benefits package including health, life, and disability insurance; paid time off; and retirement plans.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Experience:
- Customer Service: 1 year (Preferred)
Work Location: Hybrid remote in Tulsa, OK 74133