We are hiring a reliable Operations Support Manager to work with us!
JOB SUMMARY: Manage day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.
Schedule: Must be flexible with day or night shift and work Saturdays when volume requires
ESSENTIAL FUNCTIONS:
· Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)
· Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)
· Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)
· Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)
· Updates routing and safety compliance platforms and reports on a daily basis, including review of drivers’ on-board computer reports to ensure that goals for efficiency and timeliness are met. (10%)
· Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONIBILITY
Manage Operations of 100+ employees, including hourly staff.
Main point of contact for customer relations.
PERFORMANCE CATEGORIES
· Budget
· Warehouse Labor Hours
· Driver performance, including hourly off-load rate, on-time delivery, scanning and reliability
· Customer and vendor relationships
· DOT compliance
· Teamwork within the department and across departments
· Customer satisfaction
· Safety of employees
· Safety of facility and transportation equipment
· FMCSA rating
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification:
Bachelor’s degree in management, business, or logistics from an accredited college or university or equivalent experience.
Experience:
2 to 5 years of work experience in transportation or distribution, including supervisory responsibilities.
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
· DOT regulations, policies, and procedures (J)
· OO contracts (B)
· On-board computer systems (J)
· Relevant safety policies, practices and procedures (J)
· Management/supervisory concepts and techniques (J)
· Project management concepts and techniques (B)
· Budgetary concepts and procedures (B)
· PC word-processing/spreadsheet software applications (J)
· Scheduling and routing (B)
· Computer-based routing systems (B)
· Shipment and distribution of products (B)
· Regional geography and customer locations (B)
Skill and ability to:
· Manage a diverse workforce of up to 100 employees
· Resolve and report delivery issues between drivers and customers, other customer service issues
· Supervise and motivate employees in a team-based environment
· Interpret transportation operations anomalies and identify appropriate solutions
· Prepare administrative and technical documents and reports
· Work effectively in a general business environment, with a focus on high levels of quality and customer service
· Act in accordance with the company’s Values and Mission.
Benefits:
· 401(k)
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance
Job Type: Full-time
Salary: $80,000.00 - $90,000.00 per year
Benefits:
· 401(k)
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance
Schedule:
· 10 hour shift
· Day shift
· Night shift
· Weekend availability
Education:
· Bachelor's (Preferred)
Experience:
· Supply Chain & Logistics Occupations: 2 years (Required)
· Transportation Supervisory: 2 years (Required)
Shift availability:
· Flexible to Change Shifts based on the needs of the business.
Work Location: In person
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
Experience:
- Supply Chain & Logistics Occupation: 2 years (Required)
Work Location: In person