Brief:
The Loaner Car Agent is responsible for ensuring that customers are being greeted as they approach the counter and that they are in the vehicle best-suited to their needs. The will promptly, professionally, and courteously assist customers with scheduling of appointments and loaner/rental car provisions.
Detailed Responsibilities:
Assist customers with vehicle drop-off and pick-up.
Manage the administration of loaner vehicles to customers.
Manage the flow of our loaner fleet.
Completes all necessary paperwork, explains loaner policies and procedures, and obtains all appropriate customers approvals.
Locates loan cars for clients.
Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information.
Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day.
Updates client data base as needed.
Checks-in returned cars, inspecting for damage and securing mileage and closes agreement.
Arranges for repairs of damaged or malfunctioning cars.
Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals.
Ensures that cars are clean and operable before delivery to client.
If needed, assist with meeting and greeting service customers promptly in a professional and courteous manner.
Manage tickets
Manage E-Z Pass
Manage Length of Loan and Open Contracts
Manage Schedule and Spare Loaners
Qualifications:
A friendly, outgoing personality and professional appearance.
Ability to stay calm under, and handle multiple tasks (phone, register, customers) while maintaining a courteous and friendly attitude.
High School diploma or general education degree (GED): or one to three months’ related experience and/or training; or equivalent combination of education and experience.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to read and comprehend instructions and information.
Manual dexterity.
Good judgment.
Must speak clearly on the telephone and convey an image of professional and competence to callers.
Work Remotely
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Day range:
- Monday to Friday
- Weekends as needed
Shift:
Work Location: In person