Job Summary:
We are seeking a reliable and detail-oriented Dispatcher to join our team. As a Dispatcher, you will be responsible for coordinating transportation activities to ensure efficient and timely driver trips. Your strong communication skills and ability to multitask will be essential in this role.
Duties:
· Schedules and assigns extra trips as needed
· Assigns substitute drivers to cover route assignments as needed
· Review driver routes every 30 minutes and make adjustments as needed
· Provides information to drivers and garage staff regarding notifications made by the Transportation Authority
· Operates a desktop computer and utilizes the various programs available
· Operates 2-way radio system
· Ensure drivers complete pre/post vehicle inspections
· Analyzes situations and adopts an effective course of action
· Carries out verbal and written directions independently
· Confirm completed driver trips and record cash fares
· Receive emergency and non emergency calls and appropriately escalating to the appropriate personnel or stakeholder.
· Maintain various driver logs and records
· Advises Maintenance Supervisor on repairs needed
· Performs related duties as assigned by Dispatch Supervisor and Operations Manager
Note: Phone etiquette is a must-have skill for this role as you will be communicating with drivers, customers, and the transportation authority.
Job Type: Full-time
Pay: $19.89 - $30.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
Ability to Relocate:
- Brooklyn, NY 11206: Relocate before starting work (Required)
Work Location: In person