Golden Arrow Lakeside Resort is seeking highly motivated, friendly and courteous individuals to welcome guests to the resort. The Golden Arrow is a family owned and operated resort located in the heart of the Adirondack Mountains. This position is a full-time and we guarantee forty hours each week. We require a professional appearance, exceptional interpersonal skills, as well as strong written and verbal communication skills.
POSITION:
Greet guests upon arrival, giving them an excellent first impression of our resort along with Lake Placid. Provide excellent service, going above the expectation of our guests.
ESSENTIAL FUNCTIONS:
· Great guests upon arrival with a welcoming and friendly attitude.
· Successfully check guests into their rooms by imputing and retrieving the correct information from the system.
· Verify and input credit card information for authorization using electronic applications. Handle cash, make change and balance the drawer.
· Close guest account at check out and assure satisfaction of their time at our resort. If they are unsatisfied with their experience attempt to resolve any issues they had experienced.
· Develop ways to resolve any guest complaints to the best of your abilities.
Job Type: Full-time
Pay: From $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
Work setting:
Application Question(s):
- Are you working here on a temporary work visa?
Education:
- High school or equivalent (Required)
Experience:
- hospitality: 1 year (Preferred)
Ability to Commute:
- Lake Placid, NY 12946 (Required)
Work Location: In person