Job Summary: We are seeking a reliable and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. The ideal candidate will have excellent communication skills, strong organizational abilities, and a passion for delivering outstanding customer support. Duties: - Greet and welcome guests in a warm and professional manner - Answer phone calls and respond to inquiries with excellent phone etiquette - Provide information about our services, facilities, and promotions - Assist guests with check-in and check-out processes - Handle guest requests and complaints promptly and efficiently - Maintain accurate guest records and files - Utilize computerized systems to make reservations, update guest information, and process payments - Coordinate with other departments to ensure smooth operations and guest satisfaction - Assist with administrative tasks such as filing, data entry, and correspondence Skills: - Previous experience in a front desk or customer service role is preferred - Strong interpersonal skills with the ability to communicate effectively with guests and team members - Proficient in using computerized systems for reservations, payments, and record keeping - Excellent organizational skills with the ability to multitask and prioritize tasks effectively - Knowledge of dental office procedures is a plus - Ability to handle difficult situations with patience, professionalism, and empathy - Familiarity with phone systems and customer support best practices At our company, we value our employees' contributions and offer competitive pay rates. We also provide opportunities for career growth within our organization. If you are a motivated individual who enjoys providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 27 per week
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Hialeah, FL 33015 (Required)
Ability to Relocate:
- Hialeah, FL 33015: Relocate before starting work (Required)
Work Location: In person