Purpose of Role:
Facilitate prepackaged inbound and outbound traffic through accurate and timely coordination via warehouse management systems.
Key Areas of Accountability for Shipping Clerk/Attendant:
Primary responsibilities include:
- Responds to driver requests for assistance by troubleshooting and providing solutions
- Performs only arrival office operations associated with inbound movements
- Collaborates with warehouse supervisor on space availability and coordination
- Acts as a liaison with the gatehouse attendant, drivers, and operators
- Distributes daily loading and unloading packets to the warehouse inspector
- Provides driver outbound documentation on weight specific shipments
- Communicates driver concerns to the Traffic Coordinator/Planner
- Handles all inbound and outbound documentation requests
- Transmits all outbound documentation via warehouse management system
- Acts as the primary support for the gatehouse attendant
- Fulfills entire gatehouse attendant functions during coverage
- Handles export container interchanges
- Other duties as assigned
Contacts:
- Internal: Shipping, Customer Solutions, Transportation
- External: Drivers, Carriers
Skills – Knowledge:
- Excellent communication and customer service skills, both written and verbal
- Great attention to detail
- Proficiency in Microsoft Office Outlook with the aptitude to quickly learn and understand additional applications
- Willingness to adapt and take charge in an evolving environment
- Ability to maintain a high level of organization and prioritization
- Strong phone etiquette and active listening skills
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and the organizations.
- Proven ability to work well within a team and promote strong working relationships meanwhile, maintaining professional attitude and positive outlook
- Capacity to produce a large quantity of error free work in a timely fashion
Special Role Requirements:
- CAN-DO Attitude
- Problem-solving Skills
- Must possess excellent interpersonal skills
- Innate sense of urgency that provides proactive and consistent work
- Excellent Multitasking ability
- Proactive, Approachable, and Accountable
- Functional knowledge of a warehouse environment
- Work well under pressure
- Flexible / Adaptable
- Able to efficiently work under minimal supervision
- Minimum 1 year of experience in warehouse shipping
Physical Requirements:
- Clerk: Work in a seated position for extended periods of time
- Attendant: Work in a standing position for extended periods of time
- Ability to work in a fast-paced environment
NOTICE TO APPLICANTS:
Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.