The Account Manager's primary focus will be to develop and maintain relationships with new and existing clients and provide them with products and services that ensure client satisfaction.
GENERAL ACCOUNTABILITIES
- Provides the highest level of customer care to external customers. Maintains friendly, helpful demeanor.
- Assesses and identifies customer needs and monitors problem status, with appropriate department, for timely resolution.
- Maintains ongoing communication with customer to give updates on progress toward resolution of issue or service request.
- Identify opportunities for potential product enhancements or value added products and/or services and works with the appropriate department to ensure that customer needs are being met.
- Provides information regarding policies and procedures, terms and programs for external customers.
- Gathers and analyzes data as necessary.
- Assists in the preparation of quotes, sales proposals and/or negotiations.
- Updates and maintains business management system records.
- Interprets and negotiates contract terms and conditions, generates contracts and/or contract renewals.
- Processes account related forms and other paperwork, ensures completeness and accuracy of information.
- Ensures all assigned tasks and projects are completed in a timely manner.
- Performs other related duties as assigned or requested.
JOB QUALIFICATIONS
- Minimum Education: Bachelor's Degree required.
- Minimum Experience: Two (2) years of related experience preferred.
- Preferred Field-of-Expertise: Account Management/Customer service.
COMPUTER SKILLS
- Knowledge of computer hardware and software.
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
- Ability to learn and adapt to technology and business management tools quickly.
BENEFITS
- Salary is negotiable based upon experience
- Medical with outstanding benefits package
- 401(k) Plan with company match and Profit Sharing
- Paid Holidays/Vacation/Sick/Personal
- Ongoing training opportunities to encourage rapid advancement opportunities
- Promote from within philosophy
Interested candidates, please submit resume, along with salary requirements and references
Job Type: Full-time
Pay: $37,440.00 - $49,920.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person