A Paris-based fashion wholesale brand with offices in Alhambra, CA is looking for a Customer Service Representative (CSR) to assist our sales department in contacting customers to ship and invoice pre-booked orders, purchase inquiries, return requests, manage general customer service, and work with our independent sales agencies.
Our ideal candidate currently has experience in general wholesale settings, understands the process of purchase orders, pick tickets, invoicing, and shipping. The candidate will also have knowledge of ERP and EDI systems used to manage our sales process. We are also looking for someone who is extremely organized, persistent, and well focused. The candidate must also be highly computer literate and phone savvy. Moderate to advanced skills with Microsoft Excel is highly desirable.
- Honest, humble, patient, coachable, friendly, stable, hard-working candidates with a clean record is a must.
- Customer service experience is a must.
- Telemarketing experience is a plus, though you will not be cold calling or selling.
- Knowledge of any wholesale industry is a plus.
- Knowledge of wholesale order fulfillment workflow is a must.
- Knowledge of order fulfillment to department stores is a must.
- Passion for fashion or the fashion industry is also a big plus.
- Tradeshow experience is a big plus! Occasional travel may be required.
- Spanish or Chinese fluency will be helpful.
This company is 15 minutes east of Downtown Los Angeles.
Responsibilities
- Contact customers via phone and email for approval to ship orders and to obtain payment information to charge for orders.
- Respond to daily incoming emails and calls from customers and sales representatives to create and ship orders.
- Generate purchase orders, pick tickets, UPS shipping labels, and send invoices to customers with shipment tracking information.
- Respond to customer return requests, issue RAs, credit memos, etc.
- Review, approve, and import online wholesale orders into the company’s sales ERP system from our various sales online sales channels.
- Experience working with department store orders and EDI is a major plus.
- Manage and update various online sales
- Occasionally greet and service walk-in customers.
Requirements
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- BS degree in Marketing or associates degree in relevant field a plus
- Background checks will be processed before hiring is complete. Results and may veto candidacy.
Benefits:
- Stable Monday through Friday work schedule, 9-5:30pm.
- 401k with a 10% salary match regardless of contribution amount.
- Medical, Vision, and Dental available.
- Five federal paid holidays observed.
- Five vacation days accrued annually.
- Mandatory company closure during Christmas Holiday.
- Progressive team atmosphere.
- High prevalance for mid year and end year bonuses based on overall company performance.
- Numbers and data-driven company culture. Zero tolerance for emotionally driven drama.
- Highly progressive and accepting company culture.
Job Type: Full-time
Salary: $22 to $35 per hour or DOE.
Job Type: Full-time
Pay: $22.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person