We are looking for a lead Hotel Front Desk Agent to serve as our guests’ first point of contact at our small family-owned hotel in downtown Bellevue! We also have multiple apartments in the Bellevue area and this person would also assist with the daily management of these properties. The shift is Monday-Friday from 7am to approx. 2:30pm to 3pm. We are in need of someone who will be reliable and consistent in this position. There is room to grow and excel in this role.
Hotel Front Desk Agent responsibilities include, but are not limited to: registering guests, managing reservations, and providing information about rooms, rates, and amenities. Also, batching and reporting, scheduling and managing housekeeping and maintenance staff members etc. If you have a knack for customer service or work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
- Perform room checks
- Filing
- Using AppFolio PMS
- Coordinating and scheduling maintenance
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experiences with hotel reservations software and affiliate reservation sites, like BookingCenter, Expedia, and Booking.com
- Customer service attitude
- Excellent communication and organizational skills
Beginning pay rate is $20/ hour DOE. Possible discounted employee housing options available! Options for extra commission based duties as well.
Job Type: Full-time
Pay: From $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person