Konecranes is looking for an individual with a Customer Service background to join our team. Strong communication skills are a must, as you will be engaging with our distributors. 1-2 year’s experience in engineering and/or new equipment/parts customer service required. If you think your attributes are a fit and you are interested in working in a fast paced, safety first type of environment, apply with Konecranes today!
PRINCIPAL RESPONSIBILITIES:
- Prepare quotations utilizing quoting systems and documentation while following company pricing policies, product application, terms; etc.
- Enter orders/claims and complete order/claim support functions to ensure customer needs are met. Utilize systems and documentation as needed.
- Confer with sales and/or customers to obtain and evaluate customer requirements/ available data and other preliminary matters pertinent to the inquiry, product or sale.
- Respond to inquiries pertaining to published data, specifications, products, pricing, availability, applications and other technical data. Provide feedback regarding published documents and other technical materials to appropriate departments.
- Communicate with distributors.
- Monitor field reaction to published data, suggest and participate in additions and improvements as appropriate to better our position and improve sales.
- Prepare reports and maintain records, files, engineering documentation and reference library.
- Actively participate in product/software/industry training as provided by the company and through independent research (i.e. industry publications, product specifications). Continually develop technical knowledge of product offering.
- Assist in department improvements to facilitate improved productivity to meet or exceed customer requirements.
EDUCATION: Associate degree or equivalent required.
EXPERIENCE: 1-2 year’s experience in engineering and/or new equipment/parts customer service required. Must have well-developed PC skills and excellent verbal and written communication skills. Must be able to work well under pressure
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Springfield, OH 45502: Relocate before starting work (Required)
Work Location: Hybrid remote in Springfield, OH 45502