Job summary
The primary functions of the part-time AV Coordinator are to provide after-hours support for our customers as well as conduct check-in calls to our technicians to confirm they are onsite and setting up for the events.
Essential job functions
- Make check-in calls to technicians to confirm arrival at venues
- Send tech arrival emails to clients
- Keep clients/reps updated on status of arrival of AV technicians
- Monitor phone lines after-hours and responding/taking appropriate action
- Book vendors for any rush orders that may arise
- Generate purchase orders
- Additional responsibilities and cross-training for other business aspects may be included
- Customer-service focused
Work experience/requirements
- Reliability a must.
- The schedule for this position is 20 hours per week. The hours are Monday: 5:00pm-7:00pm EST; Tuesday-Thursday: 5:00pm-11:00pm EST. This is a work from home position.
- Ability to work independently and interact with business professionals at all levels.
- Exceptional communication skills, as well as strong sense of professionalism required.
- Intermediate knowledge of Microsoft Office (Word, PowerPoint, Excel) required. Advanced knowledge is preferred.
- Experience dealing with multiple platforms/OS (PC, MAC, iOS, Android), audio and video, and Internet connectivity issues.
- Experience with Mozilla Firefox, Internet Explorer, Safari, Chrome a plus.
- Ability to efficiently troubleshoot (e.g., calmly identifying issue, finding solutions) via phone and email. Previous customer service experience required.
- Strict attention to detail in order to maintain quality control.
- Ability to continually learn and adapt to new and changing technology.
- Good organizational and administrative skills.
- Ability to work independently at home with little to no supervision.
THE INCEPTION COMPANY is an equal opportunity employer and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Disclaimer
The above statements are intended to describe the general nature and level of work expectations. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. From time to time, all employees may be required to perform duties outside of their normal responsibilities, as needed.
Job Type: Part-time
Expected hours: 20 per week
Schedule:
Work Location: Remote