About us
Visual Matrix is proud to be the trusted technology partner of choice to ambitious, hotel owners and operators who want an innovative hospitality operating platform, complete with all the problem-solving, value-adding, easy-to-use tools they need and nothing they don’t. With features like Revenue Management LIVE! for automatic rate optimization, a fully integrated channel manager, and a mobile app for tracking labor performance and enhancing housekeeping and maintenance management, Visual Matrix gives smart hoteliers a way to optimize the guest experience from reservation to return stay. .
Our work environment includes:
- Modern office setting
- Food provided
- Lively atmosphere
- Wellness programs
Job Summary:
We are seeking a highly motivated and customer-focused Retention Specialist to join our team. As a Retention Specialist, you will be responsible for maintaining and strengthening customer relationships through effective communication and problem-solving. Your primary goal will be to retain existing customers and ensure their satisfaction with our products and services.
Duties:
- Conduct outbound calls to existing customers to understand their needs and address any concerns
- Provide exceptional customer service by actively listening, empathizing, and resolving customer issues
- Utilize sales techniques to promote product upgrades or additional services
- Analyze customer accounts to identify opportunities for retention and upselling
- Maintain accurate and detailed records of customer interactions in our CRM system
- Collaborate with other departments to resolve complex customer inquiries or escalations
- Assist with data entry tasks to update customer information and account details
Experience:
- Previous experience in a sales or customer service role is preferred
- Excellent phone etiquette and communication skills, both verbal and written
- Strong ability to analyze customer needs and provide appropriate solutions
- Demonstrated ability to work independently and as part of a team
- Proficient in data entry and navigating computer systems
We offer an exceptional culture and amazing team, ability to work anywhere, competitive compensation plus commission, including benefits such as health insurance, retirement plans, and an open paid time off free from limits.
Join our team and make a positive impact on our customers' experience!
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Remote