Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a passion not only for Dogs but for running their own dog facility.
Love for your Team, your Work and the Pups- that takes you far in this role!
Another plus are the opportunities to grow your career within the company.
Full benefits are offered: Medical, Dental, Vision, PTO, Sick time and Monthly Performance Bonus.
The best perk, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
About the Role:
As our General Manager, you will:
Customer Service and Presentation:
As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
· Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
· Sets the example for the team of the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
· Keeps the team members engaged in their duties.
· Strive for high customer review ratings!
· ENJOY your team! GROW your team! And PLAY to your fullest potential
Financial Administrative:
· Meet sales goals and budgets
· Oversee payroll and supplies budgets
· Manages groomers including quality control of work, safety, schedules, and client records
· Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
· Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
· Develops team in up-selling and using dog evaluations to grow revenue
· Communicating any concerns or needs to the owner proactively and partnering after attempting to resolve issues
· Work with team to assure our Quality of Care sets the standards for dog care
Team Management:
· Creates staffing schedule and helps monitor daily schedules
· Maintains optimum staffing and development with all employees
· Leads by example by coaching all on contributing to a positive team-oriented culture
· Delivers written performance reviews and gives employees positive acknowledgment when due!
· Help coach the staff on our Dogtopia-isms
· The Rules by which we, as DOGTOPIANS live by are:
· We LOVE life unconditionally like a dog.
· We STAY loyal to our pack.
· We CHASE the absolute highest standards of safety.
· We PLAY to our fullest potential.
· We TREAT every day like it’s the Most Exciting Day Ever!
· Onboard all employees and insure each employee has the correct amount of training
· Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
· Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
· Inventory Management of cleaning, dog and First aid supplies.
· Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Benefits:
· It's always bring your dog to work day!
· Education in basic dog obedience and training
· Fun, Dynamic team culture
· Career progression based on performance
· Additional certification programs are available
· Competitive wages with flexibility in scheduling
· Paid time off, medical benefits, and company incentives
Dogtopia is one of the early pioneers of dog daycare and leaders in the pet services industry.
Pay: Up to $60,000 / year
Job Type: Full-time
Pay: $46,984.00 - $60,000.00 per year
Work setting:
Ability to Commute:
- Highlands Ranch, CO 80126 (Preferred)
Ability to Relocate:
- Highlands Ranch, CO 80126: Relocate before starting work (Preferred)
Work Location: In person