Job Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills. Responsibilities: - Handle inbound and outbound customer calls in a professional and courteous manner - Assist customers with inquiries, concerns, and requests - Provide accurate information about products, services, and promotions - Analyze customer needs and recommend appropriate solutions - Process orders, returns, and exchanges - Maintain customer records by updating account information - Perform data entry tasks accurately and efficiently Qualifications: - Previous experience in customer service or a related field is preferred - Strong sales skills with the ability to upsell products or services - Excellent verbal and written communication skills - Proficient in phone etiquette and active listening - Ability to speak Spanish or other languages fluently is a plus - Strong multitasking abilities with the ability to handle multiple inquiries simultaneously - Detail-oriented with strong analytical skills We offer competitive compensation and benefits packages for our employees. Join our team and make a difference in our customers' lives! Note: This job description is intended to provide an overview of the position and does not include all the tasks that may be assigned.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Des Moines, IA 50313 (Preferred)
Ability to Relocate:
- Des Moines, IA 50313: Relocate before starting work (Required)
Work Location: In person