COMPANY OVERVIEW:
Good Samaritan Health Center of Cobb exists “to spread the love of Christ by providing quality healthcare to those in need,” based on the recognition that medical bills and unexpected dental emergencies are a root cause of financial hardship, family instability, and diminishing quality of life.
SUMMARY OF DUTIES:
Responsible for greeting patients and guests, communicating with medical and dental departments, and scheduling appointments. Must be able to maintain an organized, efficient and professional environment that allows patients to check-in and check–out in an orderly manner. Must maintain a professional composure and cultural sensitivity at all times.
PRIMARY RESPONSIBILITIES:
- Can fulfill the clinic’s mission to spread the love of Christ through quality healthcare to those in need while performing their job functions.
- Greets patients in a polite, prompt, helpful manner. Provides any necessary instructions / directions. Informs appropriate department / person of patient’s arrival.
- Completes necessary paperwork such as encounter forms, demographic and financial intake forms. Uses computer system to generate information necessary for billing and uses billing software appropriately.
- Updates patient information, collects copays, verifies insurance eligibility, provides any necessary forms needing completion, and obtains signatures as necessary.
- Maintains clean, orderly waiting area.
- Answers phones in a professional manner and deals with customer needs expeditiously, screening calls, taking messages, scheduling appointment, and providing information as appropriate.
- Handles charts as necessary for the day’s use and files records efficiently.
- Maintains and updates current information on provider’s schedules, ensuring that patients are scheduled properly. Initiates patient reminder calls 1-2 days prior to scheduled appointments.
- Contributes to maximize providers schedules in an efficient manner.
- Keeps office forms and supplies stocked.
- Build and maintain relationship with volunteers, vendors, and guests of the clinic.
- Provides exceptional customer service that respects culturally diverse individuals.
- Assists with new patient registration as needed
- Assists patients in completing registration forms and updates patient data or insurance charges.
- Receives, screens, and processes Proof of Income within 48 hours.
The job holder must demonstrate current competencies applicable to job position.
EDUCATION: High school diploma or GED.
EXPERIENCE: Minimum one year experience in healthcare office setting, experience in customer service and/or electronic health records preferred.
Bilingual Spanish/English
KNOWLEDGE:
- Knowledge of reception tasks, clinic policies/procedures.
- Knowledge of how to use office equipment including phone, computer.
- Knowledge of customer service concepts and techniques.
- Knowledge of medical terminology and coding.
ABILITIES:
- 50 WPM typing skills preferred.
- Skill in using office equipment and handling paperwork / filing adequately.
- Skill in customer service principles by creating a pleasant waiting room atmosphere.
- Computer literate.
- Ability to communicate clearly in person and on the phone and establish / maintain cooperative relationships with patients, families, physicians, staff and other customers.
- Ability to organize and prioritize tasks effectively.
- Ability to read, understand and follow oral and written instructions. Can file correctly by alphabetic, numeric, or computer systems.
- Ability to demonstrate compassion and caring in dealing with others in a way that supports the Center’s mission to share the love of Christ through quality healthcare to those in need
- Ability to work in a fast paced environment effectively, prioritizing, coordinating and organizing several tasks at once.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Given the clinic's aim to spread the love of Christ, could you share how this resonates with your personal faith journey and values?
Language:
Work Location: In person