JOB OVERVIEW:
The Marketing & Operations Assistant is responsible for assisting the President, the Vice President of Marketing and the Operations Team in Guest Recovery and managing their Online Reputation. The role also assists with administrative duties surrounding calendar management, meeting support as well as assisting in the upkeep of the office amenities. This position is not remote.
DUTIES:
Post-Visit Surveys
· Distributes internal guest surveys to Operations daily.
Social Media
· Responds to Guests in real-time on all review sites and social media platforms.
· Monitors Direct Messages on Facebook and Instagram.
Guest Recovery Support
· Sends Guest recovery letters.
· Fulfills loyalty card and hospitality kit orders.
Calendar Management and Meeting Planning
· Drafts and distributes Senior Leadership Team and Director of Operations meeting agendas and coordinates with various meeting room calendars. Responsible for ordering of lunches, setting up, payment and clean-up.
· Assists Directors of Operations with hotel reservations for Atlanta Meetings.
· Plans and supports Senior Leadership Team Meetings, Director of Operations Meetings and any Marketing meetings.
· Assists with preparation and execution of the Support Center Meetings.
· Assists with booking and maintaining the Conference Rooms.
Other Administrative Support
· Assists with working lunches for SLT members.
· Distributes mail as needed.
· Assists with the daily maintenance of the kitchen, copy room and reception area.
· Completes special projects as needed.
QUALIFICATIONS:
- Proven experience in administrative roles preferred
- Restaurant experience is a plus
- Excellent written communication skills
- Experience in a customer service role preferred
- Proficiency in computer literacy and Microsoft Office Suite
- Strong organizational skills with attention to detail
- Ability to handle multiple tasks and prioritize effectively
This position offers the opportunity to work in a dynamic office setting and develop administrative skills across departments. If you are a proactive individual with excellent communication skills and a passion for administrative work, we encourage you to apply.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- What hourly wage do you require for this role to be suitable for your financial needs?
Experience:
- Restaurant or customer-facing: 2 years (Required)
- Administrative: 2 years (Required)
Ability to Commute:
- Atlanta, GA 30303 (Required)
Work Location: In person