Job Overview:
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift.
Duties:
- Perform night audit procedures to reconcile daily hotel revenue and expenses
- Verify the accuracy of guest accounts by reviewing charges and credits
- Handle guest check-ins and check-outs during the overnight shift
- Provide excellent customer service, addressing guest inquiries and resolving any issues or complaints
- Assist with guest reservations and ensure accurate room assignments
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Operate phone systems and handle incoming calls professionally
- Complete end-of-day reports and distribute them to appropriate departments
- Ensure the security of the hotel by monitoring access and conducting regular rounds
Requirements:
- Previous experience in a guest relations or front desk role preferred
- Knowledge of hotel management systems and night audit procedures is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Multilingual or bilingual skills are highly desirable
- Proficient in using computer systems, including Microsoft Office Suite
- Ability to work independently with minimal supervision
- Detail-oriented with strong organizational skills
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
If you are a dedicated individual with a passion for providing exceptional guest service, we encourage you to apply for the Night Auditor position. Join our team and contribute to creating memorable experiences for our guests.
Job Type: Part-time
Pay: $16.50 - $19.50 per hour
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Hermantown, MN 55811 (Required)
Ability to Relocate:
- Hermantown, MN 55811: Relocate before starting work (Required)
Work Location: In person