An exciting opportunity to grow and advance your career awaits!
Moorecroft Systems is hiring for a Technical Support Specialist for a large, enterprise level client.
This is a ON SITE position with a 18+ month contract.
Candidates must be located in New York City, NY to be considered.
SOME TRAVEL MAY BE REQUIRED.
MUST HAVE EXPERIENCE:
- 2+ years of progressive experience in an IT related field
- 2+ years of progressive experience in customer service
- Superior customer service and people skills
- Comfortable with multitasking
- Fluent with TCP/IP networking concepts
- Proficient in both Apple and Windows OS and ecosystems
- Advanced technical skills with emphasis on troubleshooting applicable to Apple, Windows physical and virtual setups
Basic Qualifications
- Document and report on all work performed on behalf of customers in the form of tickets and reports.
- Maintain fluency in OS (Operating Service) imaging, software installs and configuration, account management and all other relevant aspects of Disney and consumer technology.
- Facilitate exact hardware and software inventory information.
- Work with appropriate partners to expedite, escalate, and resolve issues impacting user productivity.
- Create status reports and metrics (written and verbal) with emphasis on high-profile issues.
- Adhere to company and business unit policies and standards.
- Establish and maintain relationships with service providers, manufacturers, resellers and contractors.
- Proactively monitor, assess and address business requirements.
- Create support and informational documentation as the need arises.
- Retail or hospitality experience is a plus.
- Linux/Unix experience not required but is a plus.
- Enterprise technology experience is a plus.
- Apple certification is a plus.
Job Type: Contract
Pay: From $30.00 per hour
Expected hours: 40 per week
Compensation package:
Experience level:
Schedule:
Ability to Relocate:
- New York, NY: Relocate before starting work (Required)
Work Location: In person