As part of our Technical Support Team you will:
- Deliver world-class support to our customers, helping them resolve issues and making sure they are satisfied with their Amcrest product(s).
- Work with our team (including our founder and very first employees) to make sure that our customers’ voices are being heard in every decision we make which includes direct communication with various R&D teams both internally and externally.
- Troubleshoot and log bugs to help our R&D team prioritize fixes and product enhancements to keep our customers happy.
- Create new knowledge base articles and other resources to ensure our documentation is accurate and useful.
- Ensure meticulous attention to detail when interacting with customers, while also demonstrating a strong aptitude for grasping the broader scope of our business operations.
You'll be great for this role if you:
- Have worked for, built, &/or led a Technical Support Team in a Call Center or a Tech company (big or small). We would want at least one year of experience in this type of role, but more would be great.
- Have experience working both solo and with a team, while also being super-productive with minimal supervision.
- Are a creative and resourceful problem solver - who gets joy out of going the extra mile for a customer even if that isn't explicitly part of the job.
- Knowledge of basic Social media content creation displaying Technical support solutions. Tik tok, Instagram reels, streaming content services
- Knowledge of GPS, digital services such as Panijiva, Docusign, etc
- Comfortable using a range of tools like Zendesk, Google Apps, Skype, Command Prompt, and Terminal.
- You need to have excellent English writing and speaking skills, and we’d prefer a WPM of at least 60 as you’ll be expected to hit certain performance metrics on e-mails.
- Are comfortable working with colleagues in Product Development, Engineering, Design, Marketing & Sales.
- Additional tasks may be as needed to support customers/company needs.
BONUS POINTS:
(Not required, but preferred)
- Experience or certifications in IT troubleshooting basics. Printer, desktop support, etc.
- Previous experience as an installer or installing security cameras is highly preferred
- Have used or own an IP camera or security camera system before.
- Skills in technical writing, experience in writing articles of a technical nature.
- Fluency in Spanish
- Experience with shipping services such FedEx ship manager, Ozlink, world ship as a plus.
- Experience building a PC from scratch
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Houston, TX 77084: Relocate before starting work (Required)
Work Location: In person