The Inside Sales Associate position sells medical, industrial and specialty gases, welding equipment and hard goods and tools to customers. This position responds to inquiries or concerns from either walk-in customers or those customers that call in. The Inside Sales Associate provides additional warehouse support as needed.
In particular, you will:
- Takes a lead role in identifying, analyzing and solving service issues.
- Establishes and maintains clear and consistent lines of communication with internal departments and external customers.
- Works closely with local Branch managers to assist in customer management through retail store locations within assigned geographical area
- Enters sales & quote data into the computer and researches information for customers using the computer system.
- Receives payment for merchandise or services sold and enters sale into the computer.
- Develops and maintains positive work habits that are conducive to sales and profitability growth, including:
- Strategizing daily with assigned Account Managers.
- Achieving department goals on phone time, outbound calls, and other KPI’s.
Responds to and solves customer complaints by deploying the necessary company resources
- Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.
- Takes a lead role in identifying, analyzing and solving service issues.
- Follows all safety procedures. Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.
- Other duties/projects as may be assigned.
Required Qualifications And Competencies:
- HS Diploma or equivalent required. Associate’s or Bachelor’s degree preferred.
- SAP or other inventory system experience preferred.
- Experience with Google Suite and/or Microsoft Office applications preferred
- Excellent customer service skills.
- Ability to work independently and under some pressure to meet deadlines.
- Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
- Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position’s responsibilities
To apply directly to our career site, please visit: https://airliquidehr.wd3.myworkdayjobs.com/en-US/AirgasExternalCareer/details/Inside-Sales-Associate_R10042655?locations=09d17d537b501000cde6def313700000
Job Type: Full-time
Pay: From $23.00 per hour
Work setting:
Work Location: In person