LOGISTICS TELECOMMUNICATOR
Executive Transportation will be hiring 1 Full-Time Logistics Telecommunicator (Dispatcher) for Second Shift
RESPONSIBILITIES
- Receive incoming calls, emails or other communications requesting services, assistance or information.
- Coordinate and dispatch appropriate vehicles to the correct location.
- Communicate clearly and effectively with drivers, managers and customers.
- Document relevant information and trip details precisely and within a timely manner.
- Handle emergency situations calmly and efficiently.
- Address and effectively solve problems that may arise during a shift.
- Provide clear directions when needed.
- Utilize dispatching software, communication systems and other relevant technologies to enhance efficiency and accuracy.
- Track all drivers, their routes and incoming/outgoing flight schedules.
- Monitor the location of all vehicles and keys.
- Provide excellent customer service by addressing inquiries, providing information and ensuring timely responses to requests.
QUALIFICATIONS
- Ability to handle multiple tasks simultaneously and prioritize them based on urgency.
- Strong verbal and written communication skills are essential for effective coordination and information exchange.
- Stress Management. Ability to remain calm and make quick decisions under stress is crucial during high pressure situations.
- Familiarity with the geographical area being served to efficiently dispatch vehicles.
- Proficiency in using dispatching software, communication systems and other relevant technologies.
- Work effectively with other dispatchers as well as managers, drivers and customers.
- Accurate record-keeping and attention to detail are important to ensure vehicles are dispatched accordingly.
- Ability to analyze situations and make decisions to address challenges and unexpected issues.
- Being Self-Motivated.
- Must Have at Least 1-Year of Dispatch Service
SCHEDULE
- Full Time / 8 hour shift
- Second Shift - Hours: Anywhere between 2:00pm to 12:00am
- Schedule includes both Saturday & Sunday
- All shifts start and end at Executive Transportation in Newport, KY
TRAINING
- 4-6 Weeks Paid Training
- Training takes place at the Executive Transportation office in Newport, KY
- Training schedule will be determined
- Once training commences - regular second shift schedule will be implemented
SALARY
BENEFITS
- 401K with a Safe Harbor Match available after 6 Months of Service
- Health, Dental and Vision Insurance are available to Full Time Employees only after 60 days
OUR COMPANY
Executive Transportation is the premier ground transportation company in the Greater Cincinnati / Northern Kentucky area. Since its inception in 1961, Executive Transportation has been a family owned and operated business and is now a fourth-generation company.
Our services consist of Luxury Private Car and SUV, Airport Shuttle Service, Charter Bus, Van Service (Express Mobile) and Group Logistic Coordination. Our reputation consists of safety, reliability, timeliness and professionalism; which is achieved by providing safe, clean, new and reliable vehicles along with expertly trained drivers.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
Schedule:
Application Question(s):
- Are you available to work second shift - approximately 2:00pm to 1:00am?
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Newport, KY 41071 (Required)
Work Location: In person