Southwest Care Center employees can answer yes to these 3 questions:
1. Do you want to make a difference?
2. Do you believe everyone is entitled to quality healthcare?
3. Do you desire to serve the underserved in your community?
For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/HepC treatment, testing and other services within our communities.
Southwest Care Center is currently seeking a full-time Vice President of Quality Assurance and Operations.
Position Details:
Reporting to the Chief Medical Officer, the Vice President of Quality Assurance and Operations is the recognized leader in understanding, interpreting and creatively innovating health care delivery at SCC, as well as ensuring the standards of practice and care meet all regulatory requirements and organizational policies and procedures, while concurrently supporting the mission & values, quality, service and financial goals and objectives of the organization.
This position is a key member of the Southwest Care Center Executive Team and will provide direct oversight of the functional areas of compliance and risk, clinic operations, quality improvement, and social services working with a dynamic group of leaders in collaboration for systems change in health care delivery. The role will focus on driving change and catalyzing innovation to achieve an elevated level of organizational performance within the strategic areas of quality and safety, patient experience/patient centered care, financial stability and growth, community partnerships, and organizational leadership.
Essential Duties and Responsibilities
Work will be anticipatory and collaborative with relevant activities including, but are not limited to the following:
- Provides the long-range strategic plan for assigned departments and services by way of analysis, forecasting trends, anticipating organizational changes, and recommending alternative strategies to ensure state-of-the-art operation.
- Coordinates strategic planning, new program development and operating plan development. Working with Senior Management, develops and manages annual clinical services operating and capital budgets.
- Administers, directs, monitors, and coordinates the activities of assigned departments and areas. Administers and maintains all department services in accordance with standards and criteria established by HRSA, state, local, and federal agencies to ensure compliance with those external requirements.
- Responsible for leading the integration of clinical and patient-centered programs/services, standardizing operations where appropriate, providing input and designing operational enablement workflows, and collaborating with key staff to ensure the delivery of high-quality care within a value-based care organization.
- Serves patients by exemplifying and driving the organization toward patient experience excellence through a patient centered, patient first culture; holds departmental staff accountable for adopting and demonstrating those standards.
- Engages with the community and represents the organization’s mission and values. Acts as liaison for the Organization in various local, regional, and national professional organizations and committees to improve health services.
- Supports personnel management functions as needed within assigned departments. Evaluates and proposes staffing models and position allocations.
- Directs fiscal planning and oversight of responsible Departments under the direction of the CFO. Reviews and approves revenue, staffing, operating, and capital budgets and ensures that fiscal targets are realized. Analyzes and reports on budget variances, assists departments in the development of corrective action plans to ensure unfavorable variances are improved, and monitors and tracks oversight activity to ensure department execution and compliance with corrective action plans.
- Promotes a high-level of performance and quality of care through continuing education programs and professional development within assigned departments.
- Uses effective strategic leadership, strong collaboration skills, and a deep understanding of healthcare delivery systems and value-based care models to drive performance improvement, optimize efficiency, and enhance patient outcomes through effective management of clinical operations and initiatives.
- Develop and implement strategies to standardize operations across clinical programs to optimize efficiency and effectiveness.
- Collaborate with members of the interdisciplinary care team (including but not limited to physicians, nurses, social workers, pharmacists, and care coordinators) to identify areas of improvement and implement best practices.
- Oversees the development and implementation of clinical policies, procedures, and protocols to ensure compliance with regulatory requirements and industry standards. Helps create and monitor key performance indicators related to clinical operations and identify opportunities for improvement.
- Work closely with cross-functional teams, including Finance, HR, IT, and others to support the successful delivery of initiatives.
- Partner with the Chief Medical Officer (CMO) and clinic leadership on the design and development of clinical workflows, evidence-based practices, defining program KPIs, and support training tools.
- Provide leadership and guidance to assigned department leadership, fostering a culture of collaboration, innovation, and continuous improvement.
- As appropriate, collaborate with external partners including payers, providers, and community organizations, to enhance care coordination and patient outcomes.
- Communicates with the Executive Leadership Team on the performance of assigned departments. Participates in planning and budget process. Continuously monitors facilities performance against goals and presents progress on a monthly basis to division leadership.
- May develop and initiate external marketing plans for region by evaluating referral patterns and establishing and maintaining relationships with new and existing referring physicians to improve patient access to services and promote visibility in our community.
- Develops and monitors in collaboration with the CMO, the physician schedule deployment to maximize patient access, ensure efficient use of practice resources to improve financial performance of the region.
- Ensures facilities and equipment are maintained to provide a professional setting with fully functioning equipment for the patient care experience. Provides analysis and recommendations for capital equipment purchases and office expansions.
- Establishes and maintains a regulatory/compliance environment by following organizational policy and procedures and ensures that mandatory training programs are effectively implemented to ensure compliance to state, local, and federal standards, and regulations.
- Monitors patient satisfaction levels at clinical locations to ensure that all patient complaints are effectively managed to attain maximum patient satisfaction. When necessary, will function as a patient advocate to provide support to resolve sensitive and/or escalated issues.
- Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees as appropriate.
- Promotes and monitors organization-wide within assigned department, including but not limited to emergency preparedness, patient safety training and reporting, compliance including regulatory, and legal initiatives. Ensures training and roll-out of new initiatives to multi-specialty management team and staff.
- Drives change and catalyzes innovation to achieve an elevated level of organizational performance within the strategic platforms of, Highest Quality and Safety, Best Patient Experience/Patient Centered Care, Best Place to Work, Financial Strength, and Leadership.
- Nurtures talent by providing leadership, mentoring, and coaching that encourages all direct reports to function independently and creates opportunities for development and advancement. Drives an elevated level of associate and physician engagement.
- Remains current in theory and practice of health care management, clinic operations and serves as a role model for organization staff. Supervises assigned department leadership and provides guidance on matters related to the operations input and output for each department. Responsible for ongoing feedback, coaching and professional development of direct reports.
- Assumes other duties and responsibilities appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered all inclusive.
Employment Highlights:
- Great work/life balance with generous time off plans
- Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.
Candidate Highlights
- Minimum 8-10 years in a senior leadership role with extensive knowledge in the areas of health care administration, experience leading the areas of responsibility, health care delivery systems management, strategic planning and oversight of multiple locations, and regulatory compliance and response.
- Bachelor’s degree in health care administration, public health, or business administration. Master’s degree highly preferred.
Interested in this Position? Need More Information?
Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.
If you experience difficulty applying or need assistance please contact HR@southwestcare.org
.
- Please note, we are unable to respond to resume inquiries.
Living & Working in New Mexico:
The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.
- Rich cultural and historical diversity.
- 310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
- Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
- Diverse and inclusive communities with amazingly kind people from all walks of life.
- Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
- Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
- International airport providing low-cost, quick access in-country and out.
- Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
- Great schools and family friendly communities.
- And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?
Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.
Job Details:
Location:
NM Santa Fe - Admin Galisteo
Worker Type:
Employee
Regular
Scheduled Weekly Hours:
40
Job Type: Full-time
Pay: $135,972.00 - $150,603.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Albuquerque, NM 87113