```Job Overview```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a timely and professional manner
- Maintain accurate records of guest accounts and transactions
- Assist with reservations and room assignments
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization at the front desk area
```Experience```
- Previous experience in the hospitality industry is preferred
- Knowledge of front desk operations and hotel management systems is a plus
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is an asset
- Strong customer service and problem-solving abilities
- Attention to detail and ability to multitask in a fast-paced environment
If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, we invite you to apply for the position of Front Desk Agent. We offer competitive compensation, opportunities for growth, and a supportive work environment. Join us in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.50 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Weekends as needed
Work setting:
Ability to Relocate:
- Charlottesville, VA 22901: Relocate before starting work (Required)
Work Location: In person