Manufacturing Plant Logistics / Customer Service Manager
General Summary: This position is a dual role in supporting management while working with other departments including Production, Sales and Administration. Also supports the Sales & Customer team with daily activities.
CORE FUNCTIONS:
- Support Director of Sales and Marketing
- Support Sales, Customer Service and Logistics Team
- Support Sales team
DETAILS OF FUNCTION:
- Assist with order entry, outgoing order confirmations, sales and distribution correspondence, scheduling dispatch of products. This is hands-on position where "rolling-up your sleeves" is expected and required.
· Finding solutions for clients
· Additional support for sales team
· Generating sales reports and open order reports
· Data Entry and Log management
· Filing
· Proofing sales orders and credit memos / pallet returns
· Answering customer and sales rep inquiries
· Phone assistance
· Provide pick up & delivery notice lists
· Assist Sales team in handling complaints and shortages
· Assist with production schedule management
· Coordinating with sales and distribution to manage project order timeline
· Coordinating with purchasing of resale items inventories
· Coordinate with Yard Manager on various initiatives
· Assistance on all duties of Customer service and logistic team
Salary:
Bi-weekly salaried position pay based upon past experience.
QUALIFICATIONS:
High school degree, College degree or College experience is a plus
Ideal candidate will possess 2 years’ experience in customer service-related roll, experience can substituted for education requirement. Management experience is a plus
Must demonstrate strong interpersonal skills, multitasking and positive, service-oriented attitude
Must exhibit aptitude for problem-solving and be detail oriented
Must have good organizational skills and be self-motivated.
Must be results-orientated and able to work both independently and within a team environment.
Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications.
Bilingual preferred, but not required.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Are you familiar with Microsoft Office Suite - specifically Excel, Word, Outlook and Teams?
Education:
- High school or equivalent (Preferred)
Experience:
- Office Setting: 2 years (Required)
Language:
Work Location: In person