This role could be filled as Underwriter II or Senior Underwriter I depending on selected candidate’s skills, experience, and knowledge.
The mission at Patrons Oxford Insurance Company is to responsibly grow our business, our people, and our impact. We offer opportunities for advancement, hybrid and flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and great health and retirement benefits.
Come join our Patrons Oxford team in our award winning, environmentally responsible building in Portland, Maine. Our facility boasts solar panels, sit/stand desks, outdoor walking, running, and snow shoeing trails that connect to our building, free parking, and a convenient location right off the interstate.
The Senior Personal Lines Underwriter at Patrons Oxford is tasked with developing a profitable insurance portfolio by evaluating personal auto, property, and liability risks in line with company guidelines. This role involves strategic collaboration with Underwriting and Marketing to enhance business growth and performance. The Senior Personal Lines Underwriter will utilize analytical tools for sound decision-making, while also exploring new technologies and methodologies to enhance analytical capabilities and performance outcomes. This role works collaboratively with internal and external stakeholders to accomplish department and corporate goals. The Senior Personal Lines Underwriter will train and support agents and staff for procedural consistency and strengthen agent relationships to maximize business outcomes.
This role could be filled as Underwriter II or Senior Underwriter I depending on selected candidate’s skills, experience, and knowledge.
PRINCIPAL ACCOUNTABILITIES:
Front Line Underwriting and Communication
- Conducts front line underwriting of auto and property risks using expert knowledge of policy coverages, company guidelines, systems and philosophies while integrating portfolio management and analytics into underwriting actions.
- Uses sound judgement to effectively and professionally convey appropriate messaging based on the audience.
- Approaches business with a sense of ownership to achieve Personal Lines and corporate goals.
- Promotes continual self-learning, remain informed of competitive and industry trends. Actively shares knowledge across internal and external stakeholders.
- Communicates strategically with all stakeholders.
- Provides excellent and responsive customer service to agents.
Relationship Building and Business Development
- Actively engages internal and external stakeholders to build rapport and productive relationships while promoting teamwork and collaboration to address challenges and drive improvement.
- Partners with Marketing and Management to actively support marketing activities by developing and strengthening agent relationships to ensure an understanding of market appetite, quality and profitability of submissions, service standards, and underwriting or product changes.
- Develops and maintains strategic and mutually beneficial relationships with agents, setting goals and providing training and tools to achieve business goals.
- Utilizes available business data to identify opportunities to grow, improve profitability, and resolve challenges.
- Readily adapts to and effectively manages changing priorities and new inputs to situations and our business needs.
- External travel & direct marketing appointments with agency partners as necessary.
Training
- Utilizes expert knowledge of Patrons business appetite, products, systems and workflows to effectively train and support company staff and agents.
- Mentors fellow team members by sharing knowledge and experience. Build the knowledge of internal staff with a focus on meeting business unit and corporate business goals. Assist in on-boarding of new staff.
- Works with Marketing to plan and participate in training of agency staff to understand our business appetite, system, products and value proposition.
- Conducts the necessary follow-up review of trainee's work and provides feedback and additional training as necessary.
- Effectively plans and conducts training based on the needs, experience and responsibilities of the audience and perform the appropriate follow-up to answer any outstanding questions or concerns.
Business Insight, Analytics and Process Improvement
- Apply broad knowledge of key business drivers and utilizes available business intelligence to analyze and evaluate book metrics to identify opportunities or challenges. Consider potential strategies and prioritize underwriting actions to achieve corporate goals.
- Effectively communicates and messages to stakeholders the key elements which support our market appetite and that drive our growth and profitability.
- Remains informed of competitor's market presence, regulatory changes and gauge potential impact on our organization. Considers and proposes changes to our products or platform to improve competitive position and ease of doing business. Participates in rate filings, systems changes or market analysis.
This job description is not all inclusive and may include additional duties if needed.
JOB REQUIREMENTS:
EDUCATION:
Bachelor’s Degree or the equivalent work experience in the insurance field.
Professional designation of Chartered Property Casualty Underwriter is preferred.
EXPERIENCE:
Three to five years experience in property and casualty insurance, with at least two years of practical exposure to desk underwriting.
SKILLS:
- Must have considerable knowledge of insurance laws, company policies, and procedures relating to underwriting.
- Strong analytical skills are required with the ability to evaluate and identify the information necessary to make good underwriting decisions.
- Superior communication and interpersonal skills, capable of effectively presenting information and responding to questions from groups of managers, clients, customers, and the general public.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- On-site gym
- Paid time off
- Professional development assistance
- Profit sharing
- Referral program
- Tuition reimbursement
- Volunteer time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Portland, ME 04102 (Required)
Work Location: Hybrid remote in Portland, ME 04102