Who We Are
Western Drug Medical Supply is a growing Durable Medical Equipment provider with over 40 years of experience in our Industry. We offer a wide variety of medical equipment, supplies and services to patients located in California, primarily Los Angeles County area.
Job Summary
We are seeking thoughtful and organized people to join our expanding team. This job posting combines various positions in the company: Customer Service, Sales, Billing, & Order Intake. We provide extensive training programs, no prior experience required. The Responsibilities and Key Qualifications Sections are general guidelines for you to decide if you are a good fit for the team and what position is right for you.
Responsibilities
Responsibilities include but are not limited to the list below. A more specific list will be provided during training, depending on your position.
- Communicate with all insurance companies, patients and providers
- Provide excellent customer service when interacting with patients regarding medical claims and payments, including communicating with patients and family members
- Answer questions and handle complaints from clients regarding bills
- Make corrections as necessary to ensure timely payment and completeness of all claims
- Post payments in a timely manner
- Research and analyze patient account activity to maintain accuracy of patient account balances
- Maintain, input, and update the billing system to ensure accurate and timely monthly billing
- Verify and confirm proper coverage through eligibility and benefit verification
- Research and resolve discrepancies, denials, appeals, and insurance mail-backs
- Research and analyze patient account activity to maintain accuracy of patient account balances
- Attend staff meetings and additional training sessions as requested
Key Qualifications
- Commitment to excellence and high standards
- Ability to operate multiple software applications
- Microsoft Office skills, primarily knowledge of Excel (sorting, formatting, using simple formulas)
- Knowledge of basic medical terminology
- Ability to work effectively with Peers and with Management
- Ability to communicate clearly and effectively with patients and other staff
- Ability to work independently
- Ability to work with big amounts of data and make correct judgements
Good-To-Have’s:
- 1 year of related experience
- Knowledge of CPT and ICD10 codes
- Understanding of Explanation of Benefits (EOBs), eligibilities and authorizations
- Knowledge of insurance and claims submission
- Ability to review patient bills and correct any missing or inaccurate information
- Certification in either billing or coding
- Strong Excel experience including ability to trend, insert pivot table, utilize V-Lookup and other reporting knowledge
- Knowledge of how to use a billing software to prepare and transmit claims
- Ability to investigate and appeal claims that were denied
Education
- High school, GED, or equivalent diploma required
- Bachelor’s Degree in a related field is a plus
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Preferred)
Work Location: Multiple locations