Customer Service Representative
About Us:
PoolSupplies.com is a leading national pool supply company offering all items needed to own and operate a swimming pool. Our goal is to offer all consumers products and brands that they not only trust, but depend on for pool sanitization, safety and fun. The primary method of sales is through e-commerce channels with shipments directly to the end user.
Job Summary:
We are looking for a dynamic individual to join our team as a Customer Service Representative. This role is pivotal in delivering outstanding customer support while requiring strong communication skills and effective problem solving abilities. The ideal candidate is committed to ensuring customer satisfaction and excels in promoting our products to drive sales.
Qualifications:
- Minimum 1-2 years of relevant customer service and/or sales experience in an office or call-center environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities, turning customer interactions into sales opportunities.
- Attention to detail and commitment to delivering outstanding customer service.
- Excellent verbal and written communication skills.
- Understanding of "Customer Experience."
- Proficient in Microsoft Windows and Microsoft Office.
- Strong listening and telephone skills; ability to manage stressful situations appropriately.
- Team player with excellent organizational and time management skills.
- Scheduling flexibility – evening and weekend hours are required, as well as seasonal overtime.
- Excellent attendance record.
Duties and Responsibilities:
- Process orders, credit notes, complaints, and other requests.
- Respond to customer inquiries via phone, email, and chat, actively identifying sales opportunities.
- Resolve customer issues and complaints with empathy and efficiency.
- Promote and upsell products to meet customer needs.
- Resolve issues and troubleshoot.
- Identify and escalate priority issues.
- Collaborate with other departments.
- Project a professional, enthusiastic, and friendly demeanor.
- Participate in projects as required.
- Read, understand, and apply all procedures related to your role and all communications from your manager/leads.
- Develop a detailed understanding of company products.
- Research required information using available resources.
- Suggest new and better ways to improve systems, procedures, and customer relations.
- Complete required daily tasks within the department.
- Perform other duties as assigned.
Preferred Skills:
- Sales experience.
- Experience with Amazon, eBay or Walmart marketplaces a plus.
- Prior experience with Oracle NetSuite a plus.
Job Types: Full-time, Part-time, Seasonal
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
People with a criminal record are encouraged to apply
Application Question(s):
- How many years of customer service (or call center) experience do you have?
Work Location: In person