Position Overview:
We are currently seeking a dynamic and customer-focused individual to join our team as a Luxury Property Concierge at one of our prestigious Class A properties in Washington, DC. The ideal candidate will possess exceptional interpersonal skills, impeccable attention to detail, and a passion for delivering exceptional service.
Responsibilities:
- Serve as the primary point of contact for residents, guests, and visitors, delivering a warm and welcoming experience.
- Provide personalized assistance and concierge services to residents, including coordinating reservations, arranging transportation, and fulfilling special requests.
- Monitor and maintain the lobby and common areas to ensure a clean, organized, and aesthetically pleasing environment.
- Respond promptly and professionally to resident inquiries, concerns, and requests, striving to exceed expectations at every opportunity.
- Assist with administrative tasks such as processing packages, managing keys, and maintaining resident records.
- Collaborate effectively with property management and maintenance teams to address resident needs and ensure seamless operations.
- Stay informed about local attractions, events, and services to provide valuable recommendations and enhance the resident experience.
Qualifications:
- Previous experience in a luxury hospitality, concierge, or customer service role preferred.
- Exceptional communication skills, with the ability to interact effectively with a diverse range of individuals.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency in computer applications such as Microsoft Office and property management software is desirable.
- Ability to maintain a professional appearance and demeanor at all times.
- Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
- Knowledge of the Washington, DC area and local attractions is a plus.
Benefits:
- Competitive salary commensurate with experience
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) retirement savings plan with employer match
- Paid time off and holidays
- Ongoing training and development opportunities
- Opportunity for career advancement within a growing company
EQUAL OPPORTUNITY EMPLOYER & EQUAL HOUSING PROVIDER
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Ability to Commute:
- Washington, DC (Required)
Work Location: In person