Remote Customer Service Specialist
Overview
We are seeking a Remote Customer Service Specialist for a leading telecommunications company that offers a wide range of products including phone, internet, television and mobile services to consumers and businesses across the country.
Job Description
As a Remote Customer Service Specialist, you will play a key role in delivering exceptional customer service to millions of customers nationwide. You will engage with customers via phone, email, chat, and other communication channels to address inquiries, resolve issues, and ensure customer satisfaction.
Key Responsibilities
- Provide timely and accurate responses to customer inquiries, troubleshoot technical issues, and assist customers with account-related concerns.
- Effectively resolve customer complaints and issues, escalating complex cases to appropriate departments when necessary.
- Maintain up-to-date knowledge of company products, services, and promotions to provide accurate information and support to customers.
- Identify opportunities to sell additional products and services to customers based on their needs and preferences.
- Document customer interactions, transactions, and inquiries in the company CRM system.
Requirements
- Previous experience in customer service, sales, or a related field preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using CRM systems and other customer service software a plus.
Benefits
- Competitive hourly salary based on experience.
- Comprehensive benefits including health, dental, vision, retirement savings plan, and paid time off.
- Flexible remote work environment.
- Comprehensive and ongoing training and development.
- Employee discounts on company products and services.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
Weekly day range:
Work setting:
Work Location: Remote