A host/hostess presents a positive first impression of the restaurant’s friendliness, excellent service, and high standards. The host/hostess also greet guests upon arrival, inform guests of their wait time, monitor a waiting list.
Responsibilities:
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Greet guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
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Use visual cues to seat guests in either the bar or dining area depending on their preference
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Answer incoming calls to the restaurant and provide appropriate service
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Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
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Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
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Help dining room staff by setting and clearing tables; replenishing water; serving beverages
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Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
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Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Requirements:
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Friendly, outgoing, upbeat, positive and have a passion for providing great customer service
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Strong communication and interpersonal skills
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Must be able to clearly communicate guests needs to appropriate team members
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Must be able to multi-task with competing priorities
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Must be able to understand requests for assistance
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Must be able to carry trays or supplies (10-30 lbs.)
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A desire to help where needed and work as part of a team
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Flexibility to work a variety of shifts
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6 months experience in a full-service restaurant preferred
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Ability to work positively in a fast-paced environment
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Ability to stand/walk and stay focused and alert for extended periods of time
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Ability to work effectively within a team
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Ability to effectively communicate on the telephone.