IN ORDER TO BE CONSIDERED FOR THIS POSITION YOU MUST FULLY COMPLETE BOTH ASSESSMENTS ON INDEED
The Nevada Homeowner Assistance Fund is a federally funded program administered by the nonprofit, Nevada Affordable Housing Assistance Corporation (NAHAC), under the oversight of the Nevada Housing Division and the United States Department of the Treasury. The Nevada Homeowner Assistance Fund is a federally funded program that aids Nevada homeowners struggling to pay their mortgages due to financial hardships created by the COVID-19 outbreak. We are looking for qualified candidates that will provide a variety of tasks such as file management, reporting, file processing, appeals, closing, and post-closing.
This is an hourly position that will be the first contact for borrowers calling about mortgage assistance programs.
Responsibilities and Duties:
- Administrative and Filing experience required.
- Answers telephones in a professional manner, providing accurate information about mortgage assistance programs.
- Assesses each caller’s situation with respect to programs and guidelines, and, as appropriate, offers callers the opportunity to apply for programs.
- Makes outbound calls to homeowners to follow up on document requests in a timely manner, and to perform outreach for special projects as assigned by management.
- Requires the use of call scripts and procedures to ensure compliance and consistent quality customer service.
- Responsible for understanding and utilizing the organization’s enterprise software system and telephone system.
- Ensures the confidentiality of all personally identifiable information (PII) they obtain or observe.
- Responsible for meeting quality assurance standards and performance metrics.
- Collects, reviews and verifies homeowner financial information for program benefit assistance requests.
- Communicates both verbally and in writing with homeowners in order to obtain personal and financial data and to assist in processing requests for assistance.
- Reviews system files to verify that data is complete and meets established standards.
- Reviews, verifies, calculates and updates all aspects of homeowner file using company provided computer and resources.
- Submits completed files once all initial documentation is received to respective Processor for review of program eligibility.
Qualifications and Requirements:
- One to two years experience in telephone reception and/or customer service.
- High school diploma or equivalent.
- Proficiency in Microsoft Outlook; familiarity with Microsoft Word and Excel programs.
- Must be able to communicate well, both orally and in writing.
- Bilingual in Spanish may be required to fill some positions.
- Strong analytical and problem solving skills; able to identify, analyze and resolve issues. Attention to detail.
- Excellent interpersonal skills. Ability to effectively interact with homeowners; empathize yet stay on task.'
Job Types: Full-time, Temporary
Pay: From $17.00 per hour
Experience level:
Weekly day range:
Work setting:
Application Question(s):
- Do you currently reside in Clark County, Nevada?
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Outlook: 2 years (Required)
- Customer Service: 3 years (Required)
Language:
- English (Required)
- English & Spanish (Bilingual) (Preferred)
Work Location: In person